Fursuit Terms of Service
Refusal of Service
Maw ‘n’ Paw Creations reserves the right to deny any customer service for reasons to be determined by Maw ‘n’ Paw Creations. This includes if the commissioner is rude, threatening, or otherwise unreasonable. Harassment, determined by Maw ‘n’ Paw Creations, is not tolerated in any way. Maw ‘n’ Paw Creations reserves the right to blacklist commissioners. Being blacklisted is defined as the immediate freeze of any current commissions, in addition to all future commission opportunities.
Payments
Maw ‘n’ Paw Creations DOES take payment plans. To secure a commission, I require a 30% non-refundable down payment. I take payments via PayPal, CashApp, or Venmo. The commissioner is guaranteed security through PayPal's goods and services system. Payments through Paypal will be made via invoice. Maw ‘n’ Paw Creations is not responsible for lost payments.
Payment Plans
Payment plans are individualized. Overall, larger and less frequent payments are preferred but not necessary. The payment frequency will be determined by the commissioner and myself. If scheduled payments are not preferred, the commissioner can opt to pay in three installments, the 30% non-refundable deposit, 35% when the commission is halfway done, and the final 35% when it is ready to ship.
Completion dates
Maw ‘n’ Paw Creations does not take deadlines of any sort. It is possible to ask about having the suit completed in a general timeframe, however, Maw ‘n’ Paw Creations is not obliged to meet this time span.
Refunds & Returns
The 30% down payment is nonrefundable. Refunds may not be instantaneous upon request, however, refunds will be processed in a timely manner, as agreed upon by Maw ‘n’ Paw Creations and the commissioner. Refunds are dealt with on a case-by-case basis. Once a suit is 100% paid for, a refund will not be issued. I do not accept returns. If payments cease and contact cannot be established for 6 months, your commission will be terminated, a refund will not be issued of any kind and you are no longer entitled to the commissioned suit or materials.
Age
Commissioners must be at least 16 years of age to commission a suit. All customers must be at least 18 years of age before sending any payments. If under 18, a parent or guardian must make the initial payment.
Last-minute changes
I ask that you do not make any changes to the costume once the price is set. Any changes made after can cause the price to change. I will work with you to cover any details before the commission is accepted. Please do not hesitate to ask about changes, as some minor changes will not affect the price. Changes that will affect price include, but are not limited to: added colors, added markings, special requests, and anything that requires new materials to be ordered.
WIPS and Updates
Work-in-progress updates and photos will be sent via the contact method of choice. This can be indicated on the quote form.
Shipping
Shipping is NOT included in the price for any suit work. This includes commissions, refurbishments, or repairs. I ship internationally. Shipping within the United States usually costs around $40-$200.
Concept art
It is required that a minimum 2-sided reference sheet be provided by the commissioner. Maw ‘n’ Paw Creations is not responsible for including anything that is not present on the agreed concept art.
Additional Information
It is the responsibility of the commissioner to approve all progress pictures sent. I frequently send mockups or templates for approval, previous to significant alterations. If you need something changed, please mention it! If the issue could have been solved at an earlier stage and the commissioner does not mention it until the commission is significantly further along, this takes more time and labor, resulting in additional fees. Additionally, if you do not like a certain aspect of your suit, tell me. I welcome criticism and realize fursuits are large investments and you should get exactly what you pay for. Please do not try to spare my feelings if you do not like something I am doing. I am very accommodating and will not “dislike you for being picky”. You deserve to be picky! Please note that Maw ‘n’ Paw Creations does not make suits based off of other fursuit maker’s styles. Additionally, Maw ‘n’ Paw Creations refuses to make copyrighted characters.
Contract
Anything agreed upon by both parties in writing, including email and direct messages, is a binding contract. By submitting a commission form, you agree to all of the terms of service.